Services / Realising People Potential
Building delivery capability
If you are working on developing a true solution selling model in your sales and marketing teams – moving up the value chain, engaging at a higher level, delivering business results – all of this will create an expectation with the client. It is vital that this ‘promise’ is followed through in the way you deliver your services. In our experience you will need:
- Excellent teamwork between sales and delivery, with handovers that work like a well-oiled machine. Your delivery people actively involved in account development, identifying opportunities
- Project and service management who are professional and able to operate at C level. They should be able to innovate and be proactive in advising clients. They should manage the scope of projects and make sure extras are paid for. They will need processes and skills to measure the results achieved from your work with clients so they can feed this into your case studies
- Your Service desk to be professional and customer focused, providing excellent information to feed back to clients and improve your own services
- A credible strategic consultancy offering – helping clients understand business issues, diagnose problems and define the way ahead
- Your management team right across all functions with a clear vision and cooperative working relationships in order to steer the change succesfully
The Orbit team have the experience and change management skills it takes to create this kind of change in culture and ways of working... and it can result in more efficiency, higher utilisation, reduced refunds and over-spend and higher customer satisfaction, referrals and repeat business.
