The Team

Julie McCann, Associate Partner

Overview

  • 10 years director level experience - business development, sales, marketing and client services
  • Surrey University diploma MSc Change Strategy & Facilitation Skills
  • 30 years business experience in customer facing and sales environments - from shop-floor to boardroom
  • Participation and leading in changing business models, e.g. direct channels, call centre outsourcing and global sourcing strategies
  • Specialisation in growth and turnaround strategies
  • Moving organisations, teams and individuals from 'product sales - solution selling'
  • Business coaching and support at Executive level to achieve results and enhance performance

Key Issues addressed

  • Translating strategy into the business - creating understanding and engagement at sales team levels
  • Strategic selling whilst delivering quarterly results
  • Sales management at granular level - pipeline, forecast, planning and troubleshooting
  • Individual sales performance
  • Channel integration: web, speech, phone, mail and face-to-face
  • Managing the human experience through change whilst maintaining results and motivation
  • Call / communication centre set-up, migration and sourcing solutions

Example client projects

  • Led successful two stage exit strategy, MEBO and Trade Sell, over 3 year period, achieving the following: sales growth of 85%, revenue growth of 43% and profit growth of 270%. Business went from 10m turnover with no long term contracts/order-book to 28m turnover with over 50m in the three year order-book
  • Led a growth in sales and revenue performance over a two year period, through transforming the sales team into solution sales from product sales, achieving the following, revenue growth 15m to 33m, pipeline growth 0 - 120m, 9 New Business accounts won in a year, with a 96% client satisfaction rating on solutions delivered
  • Led turnaround of business, working with Chairman, to restructure the Board. During which time 2 groundbreaking contracts were won with a collective value of £60m - this transformed the organisations long term outlook and profitability. Revenue grew from £17m - £28m and the business went from £1m loss - £1m profit.
  • Directed and facilitated the growth of a training company turning over 400k - to a training consultancy turning over 1.1m and achieving 26% profitability over two year period.
  • Led and facilitated a senior management team in the Back Office of a Global Investment Bank to reduce headcount and costs over a one year period (120 heads, improved productivity and cost reduction of 750k)
  • Set-up and implementation of new direct channels in financial services in the mid-80's: First Direct, Eagle Star Direct, Abbey National Direct, LBIS, Top Danmark

Training, Accreditations & Memberships

University of Surrey