Orbit

Once in a while you will come across a consultant who can truly help you. I'm not talking about the ability to draw up a good business case or project plan; I'm talking about a consultant who can see the magnitude of the task, what you need to achieve and dive straight in. The task in hand was the creation of a call centre. No ordinary call centre, for this was one based in the East End of London and in one of the most deprived areas I have ever worked. The facilities were poor, staff demoralised and the goal of creating a first class call centre as far fetched as suggesting we lunch a space ship to the moon. Yet in a very practical, careful and with 100% commitment, Gill led a team of experts to motivate our staff to create one of the best call centres I have ever seen. In an incredibly short time scale, below budget and with great skill, Gill guided my management team not only through the very real problems of creating the call centre but also the softer and real personal issues of skills, training and attributes to best serve our clients. I am deeply thankful for the help and guidance Gill provided and have no hesitation in recommending her to you.

Peter Swann, Atkins Global

Helen and I worked together as co-leaders planning and implementing a large multi-disciplinary project to decentralize a key function. Helen's role in the project was extremely beneficial throughout but above all, it was her persistent commitment to ensuring we understood and sought to meet the personal needs of the individuals involved that made the project such a success. It enabled us to keep the hearts and minds of the whole team, including those who were directly involved in the restructure process, with the result that almost the entire team stayed with the company, transferring very successfully into the new decentralized roles. The results were as good as we could have wished for, with the project delivered on time and well within budget, but most importantly succeeding in the key qualitative deliverables we had hoped for Indeed, Board members later commented with satisfaction and surprise at the degree of success with which the whole project was conducted!

Jill Rolls, Systems and Finance Director, Hamptons International Lettings Division

Orbit were invited to assist in building, launching and developing a strategic new business team in 2004. Their contribution involved all aspects including team and individual skill development, vertical market proposition development and reporting and review mechanisms. Turnover and margin targets were achieved, and Orbit played a major part in these achievements.

Laurence Everitt, Divisional Director, European technology Infrastructure company

Steve was instrumental in helping us to identify pain in the business that was in urgent need of resolution. His work helped us to review the key market characteristics, drivers and challenges as we worked together towards the development of optimum solutions. He and the team then actively supported the implementation of the change that was required, delivered through a raft of new practices which have helped us to grow a highly profitable business in our chosen markets.

Brett Denly, VP Sales, EMEA Corel Corporation

The real benefits of Orbit's input to our consultancy team, will come from clearly scoping a project AS A BILLABLE PART OF THE PROJECT and from Implementing clear and concise change control. For this, I'm extremely grateful, and I think that in this regard inGroup's money was extremely well spent. In the 3 months since your training, the changes we have made to our processes have covered the cost of the training many times over and we are looking forward to running another session with you in the near future.

Ian Hayman, Consultancy Manager, InGroup Software Ltd