The Team
Gill Barstow, Director
Overview
- 15+ years experience as consultant and project manager bringing about change in client facing environments.
- 7+ years at director level
- After 10 years on judging panel for the National Training Awards, now an NTA consultant, helping clients achieve best practice standards in planning and evaluation of their people development programmes
Key Issues addressed
- Developing solution selling skills
- Developing managers and introducing a sales coaching culture
- Engaging hearts and minds
- Developing skills and capability to meet new challenges
- Improving service quality and revenue generation
- Managing change programmes in an integrated, 'joined-up' way
- Integrating use of the telephone with direct sales forces
Example client projects
- Managing programme to develop sales productivity for an IT infrastructure and Services organisation
- Developing commercial awareness and project management skills for an IT services consultancy team. The training paid for itself many times over in the 3 months after the session
- Management development programme for a software company to turn company round after a take-over, giving them the skills, controls and approach to achieve maximum profitability. Sales revenue went up by 152%, gross profit by 162% and net profit by 692%
- Development of a direct marketing strategy to improve sales force effectiveness for a major office equipment company. Exceeded its revenue generation objective of $22m in the first two years
- Managing a training programme for contact centre and branch staff of a major building society, to gain the maximum benefits from their new CRM system
- Developing a road-map and business case for the implementation of a 2005 Contact Centre strategy for a bank, focused on improving revenue generation through low cost channels
- Planning and implementing a green-field call centre for a Bancassurer to support a sales team of 700, carrying out trigger-based customer management.
- Delivering training in programme management skills as part of Introduction to IT senior management at Ashridge Management College
Credentials
- NTA Consultant and Champion
- E-Skills registered consultant
- Member of the Association for Coaching, Coaching Academy, 247 coaching and CIPD
Gill's training in coaching has included input from:
- The Coaching Academy
- PPD Consulting (NLP)
- Academy for Executive Coaching (Gestalt)
- The Berne Institute (Transactional analysis)
- Time to Think (Thinking environment)
- The Beyond Partnership
Further Details
Training, Accreditations & Memberships
